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Grove Clinic: Online therapy by qualified psychiatrists
Visit website at http://www.groveclinic.com

Brief:
Created by two qualified psychiatrists, the Grove Clinic aims to provide access to confidential counselling online via secure email and online chat. The company needed a brand that could be used primarily for web based media plus standard print and more importantly a website that would provide the online service simply and securely.

Solution:
Our work started with an initial briefing: to understand the objectives of the client, their target audience, the type of features and functions that the site would require and to propose the best methods for achieving these. We then worked concurrently on visual design for branding and a full project specification for the website.

With a project plan in writing we started work on visual design for the website: the visuals below show the first three ideas presented:

Once visual design is agreed; site development begins. We usually provide working pages (without functionality) of complex areas for discussion with the client. For example, there were several ways we could create a calendar layout: usability, standard acceptance as well as client preference are all taken into account with the final solution.

Throughout development, the site is tested for functionality and usability: e-commerce areas are given ‘test’ status so that complete credit-card transactions can take place using dummy data.

The finished site included:

• Secure web-based email ‘question and answer’ system
• Online calendar with appointment booking
• Content managed ‘news and article’ area
• Secure admin area where the psychiatrists’ answer the questions that are submitted by visitors, add time to their booking schedule and add and edit news articles.

The Grove Clinic provide a secure and confidential conselling service. (Left) Visitors can ask submit questions through the secure web based email system and (right) visitors use an intuative online calendar to book chat sessions.